Refund Eligibility
At MiauVita, we want you to be completely satisfied with your purchase. Products are eligible for refund within 30 days of delivery if they meet the following conditions:
- Unused and in original packaging with all tags attached
- Accompanied by proof of purchase (order number or receipt)
- Not classified as perishable or custom-made items
- Aquarium products must be unopened and in sealed condition
Non-Refundable Items
The following products cannot be returned for refund:
- Opened food and treats (Feeding category)
- Used grooming tools (Grooming category)
- Personalized or custom accessories
- Live aquarium plants or animals
- Damaged items due to customer misuse
Return Process
- Submit a return request through your account dashboard
- Wait for our approval email with return instructions
- Package the item securely with all original contents
- Ship the package to our return center using the provided label
Please note: Return shipping costs are the customer's responsibility unless the return is due to our error.
Refund Processing
Once we receive and inspect your return:
- Refunds are processed within 5-7 business days
- Original payment method will be credited
- Shipping fees are non-refundable unless the return is due to our error
- For defective items, we may offer replacement instead of refund
Damaged or Defective Items
If you receive a damaged or defective product:
- Contact us within 48 hours of delivery
- Provide photos of the damaged item and packaging
- We will arrange for replacement or refund at no additional cost
Special Cases
For breeding supplies and training equipment:
- Special return conditions may apply - check product descriptions
- Electronic training devices must be tested within 7 days
- Breeding supplements must be returned unopened
For any questions regarding our refund policy, please contact our customer service team through the support center in your account.
